State Farm® Insurance Agent Carter Ford

"I only do this after much careful thought. I have been with State Farm since I was 18, so 16 years. I had always been pleased with the service but this incident just wasn’t right. Last year I got a letter saying I had to replace my roof because it was now 20 years old. I asked if there was any other reason or if I could prove that it was still stable could this be negotiated? But no I had to do it at my cost simply because of its age, or my homeowners insurance would be terminated. Thousands of dollars and a second mortgage later I did that and sent in the information to keep my insurance. Three months later my mortgage starts going up. I didn’t quite understand it so I looked into it and long story short I had no homeowners insurance for three months so they (the mortgage company) bought me extremely expensive insurance and were now passing the cost on to me. Apparently the info I had sent got lost so my coverage was terminated. I will admit I don’t read the mail because it’s always junk but I would have thought there would be some questions prompting an email or phone call when my insurance suddenly terminated after so many years without my requesting it. The rep said all that can be done is to reapply. I was quoted $40 more a month so I said no and have cancelled all my policies there for cheaper and equivalent insurance elsewhere. I’m more disappointed than anything because I understand things getting lost and if I had been apologized to profusely and given a small deal (or even same price) on renewing I would have stayed."

"Friends and family report excellent and friendly service. Patrick provides efficient customer service."

"Very nice people. Patrick was very courteous."

"Very pleased with the service I was given, especially from Evan. They all were very welcoming"

"Evan was very kind and walked me through some things I was confused on. I am very thankful for the time he took to help me."

"Evan Davidson is very friendly & helpful! Huge asset to your office!"

"Everyone was very helpful. Evan especially semmed to understand me as a customer and what I needed."

"Great office to do business with! Evan was very friendly and professional. He went above and beyond to help out in my situation."

"Evan was very nice and knowledgeable."

"Went in to make some changes and there was a young man named Evan who was so helpful and amazing! I’m always taken care of here!!"

"This is my first bad review! I try to never give these, it am at a loss due to recent events. If I could give less stars I would. This insurance company gave me comprehensive coverage when I asked for full coverage, deceiving me into believing the dictionary term of the word which means everything important is included. After paying thousands of dollars for 2 years, fully believing I was fully covered, I rear ended someone and was told my car is not covered. When I called this office, a woman answered and told me it’s my fault that I was deceived because I didn’t protest to my paperwork saying “comprehensive coverage”, which I thought was full coverage. She then hung up on me because I was trying to explain to her the situation. I am a single mother who now has no way of supporting my son, and this scam agency is partly to blame for taking advantage of my ignorance to their distorted meaning of the term “comprehensive”. It is an absolute deceit for them to give this type of insurance when the client says “I want full coverage”."

"Great people with good rates and a friendly staff! Would highly recommend!"

"Great service, good rates and great people!! The lady at the desk was very helpful. I would highly recommend this place for all types of insurance!!"

"Emma Vosburg has been extremely nice every time I have talked to her and I have received great service from her!"

"I had my insurance policies transferred to Carter Ford. Great car and home rates, the receptionist Emma was so helpful and made the process easy!! I would definitely recommend Carter Ford State Farm."

"Wonderful workers, friendly and professional. They made sure to double check my coverage when I was switching over to ensure I was getting all of the same benefits and then some. I now pay almost half of what I did previously. (Update 8/25, had an issue with billing and they waived a fee for me since I never had issues previously)"

"Absolutely ridiculous I called to get insurance on my van they said they'd call me back and they didn't so the next day I call back and they told me unfortunately I'm not eligible for insurance because of my driving record which is completely spotless I don't have a single ticket I drive professionally for a living I drive over 3,000 miles a week and haven't had a ticket or any accident in 7 years no accidents ever"

"Their customer service is top-notch—always friendly, responsive, and helpful whenever I’ve had questions or needed assistance."

"Carter Ford and his associates always do everything they can to help me out. They are professional and quick to respond. I highly recommend Carter Ford’s State Farm office."

"Great experience with Randall Scott at Statefarm and his amazing team! You guys are always right on it when I need something! Thank you all very much!"

"I’ve had nothing but a great experience with Randall Scott and his amazing team! STATEFARM for the WIN and his team makes all the much better when I ever need anything they’ve always been right on it! I appreciate you guys so much!"

"They are the best"

"I have been a customer of State Farm for more than 30 years. This office has horrible customer service. Most times they do not answer the phone. Must leave a message for them to call back. Tried to get coverage for a piece of property that we bought on a Friday afternoon. Agent was more worried about picking his son up than covering our property. Final straw for us. If you want personal service, go somewhere else."

"It’s ok cheap as I can get insurance!"

"So very disappointed with this insurance agency. Had my auto policy payment set up to be taken out of my account each month, and they took one month of payments, then canceled my auto policy for no reason. My renter and life insurance which i only got for the discount was still taken out.🙄 The customer service representative even said, there was no reason stated anywhere. I didn't find out until my husband got a ticket for no insurance. They sent nothing. Never called. Just canceled the policy for NO REASON. We always have money in that account and had trusted them to do the right thing. Since it's a weekend, I can't even begin to address this problem til Monday, when it's convenient for them. Be careful with this one. You could end up with a ticket, unable to drive your vehicle, and your hands completely tied. Thank goodness we have family who can help us. Otherwise this could have ruined us. With this economy, they are playing with people's livelihood. Im absolutely furious and really want to warn others. DONT MAKE MY MISTAKE. It's worth paying a little more so you have freaking auto insurance."